Policies

The Massage Garage Pit Crew (the Pit Crew) created these policies, regulations, and rules not as limitations, restrictions, or control over another massage therapist, but rather as guidelines to follow to ensure a safe, secure environment for massage therapist, client, and any other professional associated with the Pit Crew. The ethics, standards, and structure of the Pit Crew will be reevaluated and updated quarterly (last update June 2017).

Each independent massage therapists will follow these policies the best of their ability. Each National Holistic Institute (NHI) extern will follow these policies to the best of their ability as well as follow the policies, rules, and regulations of their NHI externship requirements. Both independent contractor and NHI extern are expected and encouraged to express ways to better structure the policies. The Pit Crew cannot run without you; your input is important.

  • Code of ethics/Standards of practice
    • Massage therapists (including extern) representing the Pit Crew will:
      • Respect clientele
      • Always be aware of their environment
      • Treat each client for their individual needs
      • Communicate clearly
      • In no way discriminate against any other therapist, professional, or client
      • Refrain from building personal relationships with clients or professionals
      • Are encouraged to strengthen their own clientele from the Pit Crew events
      • Connect, follow, and share posts with the Pit Crew social media presence if therapists have an online presence
      • Conduct massage work that is unique to each massage therapist
      • Unless otherwise specified, conduct chair massage only
      • Arrive on time! Tear down on time! Perform each massage in a timely manner
      • Be responsible for own equipment and massage tools
      • Keep personal items stowed under a table or in a corner while working
      • Have healthy, clean hygiene
      • Little to no cell phone use unless playing music or using it as a clock
      • Only one therapist plays music at a time, and it needs not be distracting
      • Wear Massage Garage t-shirt and/or name tag while on site
      • Use Pit Crew sign in sheet at events making sure Jo gets a copy emailed
      • Network and build a massage community
      • Assure the safety of each client, therapist, and professional
      • At doctor luncheons, therapists will not take a lunch until after the event is over.
      • It should never be assumed that therapists are promised a free lunch
      • At all events, be encouraged to have business cards available (includes externs)
  • Business operation
    • As a mobile chair massage service (including NHI externships), The Pit Crew services are available 24/7, depending on event, location, number of therapists needed, distance, length of event etc.
  • Fee structure
    • The Pit Crew fee structure will vary with each event and number of therapists
    • The Pit Crew charges per therapist per hour
    • The Pit Crew pays therapists (independent contractors) when working contract events
    • The Pit Crew suggests that massage therapists (independent contractors) help with booth fee for special events they attend in return for tips received at event and the opportunity to expand personal clientele
    • The Pit Crew offers NHI externship hours, which is unpaid to the student (training)
    • The Pit Crew allows therapists (includes externs) to keep their own tips, but there are no guarantees that therapists will collect tips
  • Discount policy
    • Referral discount: client/organization may receive a discount for their next event when they refer another client/organization event to the Pit Crew services.
    • Referral bonus: any massage therapist (including extern) who refers the Pit Crew services to an event, may receive a bonus.
  • Payments
    • The Pit Crew accepts credit card, debit, cash, and check.
    • Each massage therapist is responsible for their own equipment to accept credit/debit.
    • The Pit Crew accepts electronic transfer, invoices, PayPal, and Venmo.
  • Confidentiality:
    • Any personal information shared from the client shall remain private between the massage therapist and the client until the client signs and releases the information to a third party. This includes all written and spoken, and any experience throughout a session that may bring an emotional release. Providing a safe space for the Pit Crew clients is most important, however. The Pit Crew will encourage any client to seek help if what is shared is dangerous or violent to the client. The Pit Crew therapists are not mandatory reporters, but we are wellness advocates and will encourage our clients to seek healthier paths. Furthermore, due to the verity of events that the Pit Crew therapists will attend, other professionals could also be clients. Throughout the chair massage done at Kaiser, we are working closely with doctors, nurses, and administrative staff. When the Pit Crew therapists do events at Kaiser, conventions, conferences, or attend a corporate wellness event we will treat each professional with the same respect we show to our clients. Anything shared is kept between the professional and the massage therapist until the professional releases a signed form. In addition to client and other professional, the Pit Crew therapists have the same privacy and must sign a release form for any information shared between therapists.

HIPAA Release Form